Document Type

Arbitration Decision

Publication Date



Forms, Waiting Times, Motorized Routes, Manual, Relays, Override


The Union claims that the Employer has breached the Agreement by failing to complete forms to reflect waiting times for two motorized routes. In response to an internal grievance, the Employer stated that the Union was mistaken; that time was allotted for waiting.

The grievance fails. While it may be logical that waiting time should be structured into these routes since it is the norm, the clear words of the Carrier Route Measurement Manual indicate that there is no waiting time on relays, and the Arbitrator cannot override the manual. The Employer's response to the Union was certainly in error, since there was no time allotted for waiting, but that error does not create any entitlement, because there is no entitlement granted in either the Agreement or the Manual.